We are committed to the exceptional quality of our fine jewellery. Each piece is backed by a warranty covering manufacturing defects and craftsmanship issues.

Warranty Period

Our standard warranty period is one year from the date of purchase.

Coverage 

The warranty covers:

• Manufacturing defects — such as casting flaws, loose gemstones, or faulty clasps.

• Craftsmanship issues — including prong settings, soldering, or any other workmanship-related concerns.

Exclusions

The warranty does not cover:

• Damage caused by misuse, accidents, neglect, or improper handling.

• Alterations, repairs, or resizing performed by unauthorised third parties.

• Normal wear and tear, including scratches, dents, and gemstone loss due to regular use.

• Damage caused by exposure to harsh chemicals or substances.

• Loss or theft of the jewellery piece.

Claim Process

To initiate a claim:

1. Contact us at hello@qlassico.com within the warranty period, providing your proof of purchase and clear images showcasing the issue.

2. We will review your claim and, if approved, provide instructions for shipping the item to us for inspection.

3. Once confirmed, we will repair or replace the piece at no cost to you.